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Spoofing Security
You may receive an email falsely claiming to be from the CEV. Sending fake emails is called "phishing" because the sender is "fishing" for your personal information. The goal is to trick you in to giving up your personal, financial, or account information. Phishing emails may ask you to visit a fake or "spoof" website, or call a fake customer service number. Phishing emails can also contain attachments that install malicious software on your computer when opened.

Keep in mind that receiving a fake email does not mean your email account has been compromised. If you think an email is fake, do not open it. Do not reply to the email, click any links, or download any attachments.

It is also important to report the fake email or website to the CEV as soon as possible. That way, we can help protect you. Forward any suspicious email to spoof@cev.lu then delete the suspicious email.

When you are not sure if you can trust an email claiming to be from the CEV, here are a few guidelines that can help you spot the real from the fake:

Impersonal, generic greetings are used; such as "Dear user" or "Dear [your email address]".

Ask you to click on links that take you to a fake website. If there is a link in an email, always check it before you click. A link could look perfectly safe like www.cev.lu. Make sure to move your mouse over the link to see the true destination. If you are not certain, do not click on the link. Just visiting a bad website could infect your machine.

Contain unknown attachments. Do not ever open an attachment unless you are sure it is legitimate and safe. Be particularly cautious of invoices from companies and contractors you are not familiar with. Some attachments contain viruses that install themselves when opened.

Convey a false sense of urgency. Phishing emails are often alarmist, warning that your account needs to be updated immediately. They are hoping you will fall for their sense of urgency and ignore warning signs that it is fake.

Email sender name looks legitimate For instance, the email name shows "CEV Transfers" but the actual email address is different when you hover on the name.

Please remember to forward any suspicious email to spoof@cev.lu then to delete the suspicious email.